Oyster Communications Limited is a specialist service company, dealing with photocopiers, fax machines and printers. Established in 1987, the company has grown and is constantly developing to meet our customer’s needs. We have received a highly coveted Daily Telegraph and BT Customer Service Award in recognition of our excellence as a service provider.
Our engineers are highly trained by the manufacturers and carry full stocks of replacement parts. We offer a full after-purchase package including comprehensive operator training and regular preventative maintenance at no extra charge.
Meeting Customer Requirements
At Oyster we endeavour to provide customers with the BEST
possible service to meet all requirements.
Telephones are answered within three Rings
We understand that there is nothing more frustrating than being unable to contact someone or having to wait for the answer phone main menu options to be read out. Instead, we ensure that trained and experienced customer service staff answer our incoming calls within three rings, giving you peace of mind that your call is being dealt with. Our customer service team is there to deal with breakdown calls, consumable/machine orders, invoice queries and any general enquiries you may have.
Technical support over the telephone is also available during office hours. Our engineers will endeavour to clear a problem over the phone if possible.
Four Hour Response Time Target
All service/breakdown calls are immediately logged on to the company computer system, which records the time the call comes in and is updated as the engineer is despatched right through to the time of arrival and completion of the call.
Oyster always have an engineer on call who is never more than 2 hours away from any of our contracted customer locations, enabling us to reach customers as soon as possible. Our call centre/customer service team and engineer teams are in constant contact reviewing incoming and completed calls.
To monitor that our target is adhered to, we provide customers with periodic reports. All service histories are reviewed for the relevant period and average response times are calculated.
Preventative Maintenance
Our Preventative Maintenance System is in place at all times and aimed at ensuring maximum efficiency for all customers.
Maintenance calls include the following as standard:
Replacement Drum
Fitting of developer
Full maintenance kit
All machines are serviced to the manufacturers recommended specification.
Our engineer will also thoroughly check your machine to ensure all vulnerable parts are in good working order so to prevent future problems. Any parts that may be required are all inclusive of your maintenance costs.
We are also more than happy to provide our customers with any relevant information, or if required, further training at any time at no extra cost.
What makes Oyster so different from everyone else?
We believe that the best people to accurately identify clients’ needs and provide the perfect solutions are our expert engineers and technicians who install and maintain the machines every day. They have the greatest knowledge of both the products and the clients they serve and want to ensure that everything runs smoothly. Because of this, we do not employ an expensive sales team, so there is no commission which enables us to pass the savings onto our customers.
NO SALESMEN – NO COMMISSION